Services – Good Health Greenhills East Maitland

Clinical Services

Good Health Greenhills provides a wide range of services in house and through our Allied Health Centre nearby at 5/23 Mitchell Drive Greenhills. Within the practice on the ground floor we have Pathology, chiropractic and podiatry services. Comprehensive Chronic disease and mental health care plan services are also attended at the practice.
We pride ourselves in the quality of the specialists we refer to, and are always keen to receive feedback on the patient experience.

Parking

Ample parking is available on site with disabled access

Hours

Monday: 8:00 AM – 7.00 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5.30 PM
Friday: 8:00 AM – 5.30 PM
Saturday: 8:00 AM – 12:00 PM
After hours: GP Access* 1300 130 147
*GP Access is located at The Addison clinic , Maitland Public Hospital [enter via casualty entrance ] for after hours consultations as well as home visits after hours.

In an emergency do not call the surgery for an appointment – Call 000.

Urgent appointments

Urgent appointments are available on a clinical needs basis. If you believe you need an urgent appointment please call the surgery and speak to one of our friendly receptionists.

Home visits are available to current registered patients of the practice who are acutely unwell or palliative and are at the discretion of the Doctor. Most Home visits occur during surgery hours or at the completion of the day. If you need to organise a home visit please speak to our receptionist before 10 00 am for same day service .

Administrative Services

Reminders

We all lead busy lives and we understand that sometimes it is difficult to remember when regular appointments are due.

At Good Health we utilise both computerised, telephone and letter reminder systems for many important appointments. These may include health checks, immunisations, women’s health, long appointments and care plans.

Over time we are increasing our use of electronic media for patients who request it. For those of you who are not computer or mobile phone literate, the good news we will send you a letter instead.

SMS Reminders

Good Health is committed to expanding and developing the SMS reminders system to appropriately and effectively help you to manage your care, prevent disease and reduce the risk of hospital admission or exacerbation’s of known chronic illness.

Two days prior to your appointment you will be receive an SMS reminder of your appointment time. The reminder will ask for confirmation so unwanted appointments can be made available for other patients.

Patients who wish to receive SMS reminders but have not updated their mobile phone numbers or wish to opt out of this service can advise reception by phone or email to admin@goodhealth.net.au

Unwanted SMS Reminders

As we expand our use of SMS Reminders there are maybe circumstances where patients receive reminders not relevant to them for some reason not known to us. I f this happens to you and you do not wish to receive a particular reminder please email the surgery to: admin@goodhealth.net.au or give us a call on 0249394777.

If by chance you received an irrelevant reminder please advise us by email, saying that you no longer want to receive it and the reason.

Interpreter service

If you believe you may need an interpreter or if you are hearing impaired. Please speak to our friendly reception staff so we can organise an interpreter for you.

Feedback

We are always keen to receive any feedback you may have in regards to our service or suggestions for improvement. Patient feedback forms are available for you to complete in the surgery. You can speak with one of our staff, request to speak to our Practice Manager or your Doctor. Feedback can be emailed to administration@goodhealth.net.au or sent via post to 6 Molly Morgan Drive Greenhills.

More serious written complaints can be sent to:

Complaints Officer, Good Health Greenhills, 6 Molly Morgan Drive Greenhills, NSW, 2323.

Your complaint will be acknowledged immediately and dealt with in a professional and timely manner.

The Health Care Complaints Commission can be contacted on:

Locked Mail Bag 18
Strawberry Hills 2012
Telephone 1800 043 159

TTY 02 9219 7555

hccc@hccc.nsw.gov.au

Telephone calls to your doctor

There may be times when you feel you need to speak to your doctor. In the interests of privacy and optimal patient care your doctor may not be available at the time of your call. Our receptionists will take your details for your doctor to return your call. If the matter is urgent please tell reception.

Repeat prescriptions

We always recommend a personal visit for repeat prescriptions as we believe this is in your best interest however if the need arises for a repeat prescription of a regular medication you can make a request from our reception staff who will then speak to the doctor.

Please note: Prescriptions for some restricted drugs such as opiod pain killers will not be available through this service. You must make an appointment with your doctor.

There is an out of pocket cost for this service.

Obtaining your results

Test results can be obtained by calling the surgery. Please call the surgery between 9am and 4pm. There may be times when the doctor will request an appointment with you to discuss your results.

You may be contacted by the surgery for urgent results.