Frequently asked questions
What are your opening hours?
The Practice is open Monday to Saturday. The surgery is open until 7pm Mondays and until 6pm Tuesdays – Fridays. The Practice is also open Saturday mornings. We recommend you confirm your independent practitioner is working on your desired day.
Good Health Greenhills is closed Public Holidays.
Where are you?
We are located at 6 Molly Morgan Drive Greenhills, in the grey colourbond building opposite The George Tavern and Greenhills shopping centre.
Are you taking new patients?
Unfortunately, the independent practitioners operating from Good Health Greenhills currently not seeing new patients to the practice.
What if I have a complaint?
At Good Health Greenhills the independent practitioners strive to meet your needs and give you the best possible experience but we know there are times when your expectations may not have been met. If this is the case we welcome your feedback.
There are several ways you can provide feedback:
- You can simply fill in a suggestion form in the reception area and leave in the box.
- Ask to speak to our Practice Manager.
- Write a formal complaint to Complaints Officer, Good Health Greenhills, PO Box 2516, Greenhills, 2323.
More serious matters can be forwarded to:
Health Care Complaints Commission, GPO Box 5218, Sydney, NSW, 2001.
What happens if I can’t attend my appointment?
We understand that sometimes attendance at appointments is impossible due to circumstances beyond your control. If this is the case, we request that you contact the surgery as soon as possible.
If you consistently fail to attend appointments without reasonable notification you may be charged a failure to attend fee by the independent doctors operating from the practice.
Will I receive an appointment reminder?
If you have provided us with your mobile phone number you will receive an SMS reminder the day before your appointment.
If you have made your appointment on line you will receive an Email reminder.
Are you a bulk billing practice?
Good health Greenhills is a private billing practice. Some consultations may be offered at a discount rate or bulk billed at your independent doctors discretion.
Many chronic disease management consultations (eg: care plans) are routinely bulk billed.
What is the cost of an appointment?
The cost of your appointment varies according to the type of appointment and the length of your consultation.
A full list for the practice fees as charged by the independent practitioners operating from the practice is available in the fees section of this website or from our friendly reception staff.
How do I make a booking online?
Making an appointment on line is quick and easy, simply download the Appointuit app from the google/apple store and place your online booking or click on the “Make an appointment” button on the home page.
Online appointments can also e made though Health Engine at http://healthengine.com.au
How is my personal Health information managed?
The privacy of your health and personal information is very important to us. Your medical record is a confidential document and as such it is the policy of this practice to maintain the security of your personal and health information at all times.
You can access our Practice Privacy Policy here (Privacy-Policy-Version-6-Revised-Feburary-2024) or request a copy of our Practice Privacy Policy at any time if you would like more information about the collection, use and disclosure of your health information. If you have any concerns you may ask to speak with the Administration Manager.
Do you have female doctors?
Yes, we have a number of female independent doctors working from the practice for your to choose from.
What happens if I need a doctor after hours?
If your require medical care after hours you can all our after hours provider GP access on 1300 130 147.
Do your independent doctors do home visits?
Yes, home visits will be provided to those patients who cannot reasonably be expected to attend the surgery, where it is safe and reasonable to do so and who are regular patients of the practice. The provision of the home visit is at the discretion of your doctor.
Is Dr Stewart a naturopath?
Dr Stewart is a registered General Practitioner with a keen interest and experience in Nutritional Medicine.